About the Product:
International web portals for travel services, providing a user-friendly interface for booking tours, hotels, and other services. The platform facilitated interaction between customers and partner agencies across domestic and international markets.
Areas of Responsibility:
— Developed and maintained the company’s websites,
www.coral.ru and
www.sunmar.ru, improving UX/UI and increasing overall stability.
— Collaborated with colleagues across Belarus, Ukraine, and Georgia, adapting content for local markets.
— Designed new CRM functionality to optimize customer data management.
Results:
— Redesigned two company portals from scratch, improving user experience and customer satisfaction.
— Improved portal usability through regular updates and the implementation of new features based on stakeholder requirements.
— Received the “Best Employee 2018” award for contributing to the company’s digital development.